We are continually monitoring the feedback and queries that we receive into the support teams and as a result, we want to provide you with some top tips for the main areas where we're seeing the most questions asked. Please visit the Technology Hub HERE to view our top tips before contacting the team.

Query System

From the 4th November, when you submit a query through the link below, you will no longer receive a six digit reference number however, please rest assured that we have received your query and a member of the Adviser Support Team will be in contact with you with any updates as usual.

Please do not submit a follow up or chaser via the link below – if you require a progress check or require urgent assistance, please don’t hesitate to contact us on 0800 470 1269.

Many thanks,