Query form

In order for us to direct and deal with your query as quickly and efficiently as possible, please ensure you provide as much information as possible to the form below.

If your query relates to an item in suspense, before submitting to our team, please you have checked the following:

  • The policy number is correct and is exactly as supplied by the provider
  • The lodgement has been added (it takes 24 hours for a payment in suspense to match a lodgement)
  • You have checked the relevant system report to ensure it has not already been paid/ released
Query form Amount is required, no special characters and two decimal point max i.e 1 or 2.22 needed
File attachments:

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